ABOUT BIDDING
ABOUT WINNING
AFTER IT'S ALL OVER
ABOUT AUCTIONAIR
Why do I have to pay an Entry Fee?
The
point of our auctions is that for the risk of a small entry fee, you might get
a REAL BARGAIN.
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YOUR BID IS NOT BINDING.
Unlike other auctions if you win the bidding, you DO NOT
HAVE TO GO THROUGH with your offer.
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NO BUYERS OR SELLERS COMMISSION
Unlike other auctions, we do not add a buyer's commission or a seller's commission,
nor hidden VAT. You simply pay for the item to be delivered to you.
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WE PURCHASE THE ITEMS OURSELVES.
In practice, most of our Lots go for *substantially* below what they are actually
worth, (and often well below what they cost us too!). There are therefore many real bargains
to be had (see Results).
The entry fee is therefore a contribution towards our operating costs (media and
promotion, design, sourcing, bid processing, fulfilment, fixed costs etc.) and towards
the expected losses we might make on the proceeds from the winning bids.
Our calculation is that if enough
people enter, we will cover our costs and perhaps even make a profit! And if it
goes really well, we hope to be able to invest in some even more amazing Lots next
time!
Can I see the current winning bid?
No, sorry, but you can't! This is
a 'sealed bid' auction and not being able to see the bids is
part of the game, as it were.
The point is that not
seeing each other's bids
makes bidding much simpler
and more
convenient for you because it means you don't need to keep revisiting
the website to check the bidding.
And we also believe it increases your chances of getting a real
bargain.
So just take a chance and make an
offer at whatever it's worth to you. All offers will
be compared on the closing date. Highest offers win in our High Bid auction!
Are any
of the Lots second hand?
No, everything on Auctionair is brand
new and completely unused, unless otherwise stated.
Is there
an age restriction for bidding?
Yes, you need to be over 18 years
old.
If I do make a bid, what commitment am I making?
You are committing to pay the entry
fee only.
You will not be held to the sum you bid.
How many bids can I make?
You may make as many bids as you
wish in our High Bid auction and there are stipulated limits on each Lot in the Low Bid auctions.
May I bid on the same item twice?
Yes, you may wish to bid more than
once, particularly if you are bidding for
'multi-lots'.
You will of course have to enter all your payment details each time.
What happens if there are two identical highest bids?
In this case we will award the Lot
to the bid received first. We recommend that you include pence
as well as £ in your bid in order to minimise the chances of this happening.
Is the bidding restricted?
Auctionair™
is designed with
airline passengers in mind, but is open to Anyone over the age of 18.
How will I know if my bid wins?
We will compare all the bids on the
published closing date or when all the bids are received for a Low Bid auction. If your bid is successful, first we will contact
you by email and then, if you have provided us with a phone number, we will phone
you.
How can I find out the results?
Check out your
"My Bids" page on this website, 24 hours after the closing date, to see
the results. They will then be updated as information becomes available until the
final result has been established.
What happens if my bid wins?
We will contact you to let you know
that you have secured the right to buy the item you have bid for at the price you
have offered. We will answer any further questions you may have about the item and
we will then ask you if you wish to go through with your offer. If you do wish to
go ahead, we will confirm your delivery requirements and then ask you how you would
like to pay. You will have five days to complete the payment.
How can I pay?
If you are lucky enough to win your
bidding, you may pay for your Lot by cheque or bank transfer. You may also pay by
credit or debit card but you may be asked to pay a surcharge for this. All transactions will
be in £ sterling. Other methods may be possible by arrangement with
Auctionair™.
When will you contact me?
We will notify all the highest bidders
immediately when the Auction closes. However, it is possible that some of these bidders
will not complete, so you may hear from us any time up to two weeks after the closing
date.
What if I am away or unavailable?
Please make certain you give us all
your correct contact details at the closing date and for the following two weeks.
We will use our best endeavours to reach you using all the contact details you have
given us, as well as attempting other means to find you. If you are the winning bidder, we cannot guarantee to give you more than 24 hours to respond and decide
(and five days to complete payment).
Can I change my contact details?
Yes, call the Service
Centre to let us know.
What happens if I change my mind?
No problem. You can withdraw your
bid at any time until you confirm that you wish to acquire the item.
If I do change my mind, will I get my entry fee back?
If you cancel your bid within seven
days of submitting it, we will refund your entry fee. If you withdraw any time after
this, we will not refund your entry fee.
Do warranties and quality guarantees apply?
Although we
take no responsibility for the items you have acquired, we do pass on to you
the benefit of any manufacturers' or suppliers' guarantees in respect of any items
you have secured through us. (Please
refer to our Terms and Conditions.)
What happens if I live outside the UK?
No problem. We can arrange delivery
or fulfilment (if, for example, you have bid for a holiday) to your chosen address.
You are free to choose any method of delivery you like. Costs for delivery will be passed to the winning bidder.
When will I receive my item and is there a delivery charge?
We will arrange the fastest delivery
method to suit your needs, depending on where you live. Delivery costs are additional, unless otherwise stated
and will be quoted to you before you commit to your winning bid.
SECURITY: Will my card details be secure ?
Yes. Bidding on this site is safe
because all the information you supply is highly protected.
We encrypt your bidding information using SSL and industrial strength
security measures to ensure that your personal information is safe.
Technical details:
We are running Stronghold with 128-bit encryption and SSL v.3.0,
fully certificated by Comodo CA Ltd.. http://www.comodo.com (more)
How
is Auctionair™ funded?
The company is incorporated in the
United Kingdom (Company Number 4146549) at Companies House –
confirm at http://www.companieshouse.gov.uk/info and is funded by Blue Planet
Management Limited and by private investors.
Who
are the directors?
The directors of the company are:
Albert
Scardino (Chairman)
Duncan Hilleary (Chief Executive)
Adrian Cox (Non-executive Director)
Neil Worgan (Finance Director)
Andrew McRae (Non-executive Director)
Antonio Soler (Non Executive Director)
Who
are the management team?
Duncan Hilleary (Chief Executive)
Alec Shaw Stewart (Director of e-Commerce)
Phil Kempson (Customer Relationship Manager)
Helen Monteith (Retail and Procurement Manager)
Jill Crawley (Customer Services Manager)
What
is the company address?
Auctionair Ltd
The Stables
Chadshunt
Kineton
Warwickshire
CV35 0EQ
UK
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Switchboard:
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+44 (0)
87 007 28284 |
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+44 (0)
1926 642 340 |
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Fax: |
+44 (0) 87 007 28285
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